1. Concept: ‘Make and buy and sell’
- Performance definition: transport, storage, kanban
- Definition: service level agreement, delivery service
- Alternatives to service provider involvement
2. Invitation to tender
- Quantities and service specification
- Assessing offers/briefing/negotiating
- Value for money and contractor recommendations
- Investment/current costs/economic viability
- Drafting agreements for the awarding of contracts
3. Implementation and tuning
- Clarifying requirements and expectations with suppliers
- Monitoring the test phase/acceptance of output levels
- Recalculation/design control
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