1. Concept: ‘Make and buy and sell’

  • Performance definition: transport, storage, kanban
  • Definition: service level agreement, delivery service
  • Alternatives to service provider involvement

2. Invitation to tender

  • Quantities and service specification
  • Assessing offers/briefing/negotiating
  • Value for money and contractor recommendations
  • Investment/current costs/economic viability
  • Drafting agreements for the awarding of contracts

3. Implementation and tuning

  • Clarifying requirements and expectations with suppliers
  • Monitoring the test phase/acceptance of output levels
  • Recalculation/design control

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outsourcing process.